Refund policy

Made to order

Every physical item we sell is manufactured after you order it. We do not hold stock. Because of this, our return terms are narrower than a standard reseller, and we would rather state that plainly before you buy than after.

30-day fit and defect guarantee

If a part does not fit the tool set listed on its product page, or arrives damaged, defective, or incorrect, contact us within 30 days of delivery at support@emptypocketsdesigns.com with your order number and a photograph.

We will, at our option: remeasure and reprint the part and ship it free, replace the item, or issue a full refund including original shipping.

In some cases, we will ask for the item to be sent back so we can improve our design process.

Change-of-mind returns

As all items are made to order, we do not accept change of mind returns.

Items that cannot be returned

Personalized and custom items, including custom toolbox badges carrying customer-supplied text or colors are made to your specification and cannot be resold.

Digital files (STL, STEP, 3MF, SVG, and label sets) once the download has been accessed.

Custom-modeled parts produced to a customer's measurements or photographs.

This exclusion does not limit your rights if a custom item arrives defective or does not match what you ordered.

Cancellations

Orders can be cancelled for a full refund any time before printing begins. Because items are made to order, printing typically starts within 24 hours. Email support@emptypocketsdesigns.com as soon as possible and we will cancel if we can.

Damaged in transit

Photograph the packaging and the item and contact us within 7 days of delivery. We handle the carrier claim. You do not.

How to start a return

Email support@emptypocketsdesigns.com with your order number and, where relevant, a photograph. We respond within 2 business days.